FAQs
Physical Stores
Do you have physical stores?
Yes, you can find us in Varna, Burgas, Ruse, Pleven, Stara Zagora, Plovdiv, and Sofia. See all our physical locations here.
Customer Service
How can I contact customer service?
You can reach us via email at estore@palltex.com.
Orders
What payment methods do you accept?
The current payment method is cash on delivery.
Can I change or cancel my order after placing it?
Yes, as long as it hasn’t been processed yet.
What delivery options are available?
To a courier office or the client’s address with courier companies Econt and Speedy.
How much does delivery cost?
The delivery cost depends on the courier’s rates. You can check the final delivery cost after entering you delivery address right before finishing your order.
How long does delivery take?
The estimated delivery time is 2 to 5 days.
How can I get an invoice?
Every customer who registers an order on behalf of a company can download their invoice from the “Order History” section in their online store account. If you choose payment by postal money order, the receipt will be provided by the courier company. A customer who places an order as a private individual can receive an invoice within 5 days after registering the order by keeping the receipt issued by the courier and sending an email with the company details and order number to info@bwell.bg.
Do I need an account to place an order?
To track your order statuses, it is recommended to create an account.
How do I create an account?
On the right side of the homepage, select “Login,” then choose “Register,” enter your email and password, and your account will be ready.
Returns
What is your return policy?
Within 30 days of registering the order, you can exchange an item for a different size or return the order or part of it.
How do I return a product?
If you wish to return an order or part of it you need to contact us at estore@palltex.com.
When will I receive my refund?
Within 14 days after we receive the returned goods.
What should I do if I receive a damaged or incorrect product?
Contact us immediately after identifying the issue with your order, and please send photos of the received items.
Product Info
How do I find the right size?
Check the size chart in the online store to see which size matches your measurements.
Are the colors of the products shown on the website accurate?
All photos in the online store closely match the actual color of the products, but there may be slight differences depending on the device you are using.
Can I get more information about a product?
Yes, of course. You can contact us by phone or email for more information.
Discounts and Promo Codes
Do you offer discounts or promo codes?
Yes, you need to subscribe to our newsletter to receive them.
How can I stay informed about special offers and promotions?
By subscribing to our newsletter and enabling notifications.
Problems with the Website
I experience problems with the website. What to do?
The first thing you should do is clear your browser’s cache on your device, then try using another browser. If the problem persists, please contact us.